Microsoft CRM
Microsoft CRM supports Marketing, Sales and Service operations. A standard part of this application is the management of customer contacts, dispatching operations using workflows and the assignment of tasks and jobs to colleagues. The flexibility of the set up and the report facilities in particular render Microsoft CRM an extremely popular product. Please refer to www.microsoft.com/crm.
Integrated customer relationship files
Microsoft CRM is an integrated, client-server or web-based solution for superior customer knowledge. For each customer a file will be created including a complete overview of historical and current data such as call notes, e-mails, service requests and sent documents. All customer information will be centrally recorded and shared. No more fragmented information in various systems, local spreadsheets or in the heads of your colleagues.
Flexibility and Scalability
The flexibility of Microsoft CRM is very suitable for fast adjustments to your current and future organizational requirements. Simultaneously, Microsoft CRM provides a scalable platform that can be expanded as your organization grows.
Seamless integration
Microsoft CRM is a fully .Net technology based solution. The use of integration standards, such as Web Service and XML, allow seamless integration of Microsoft CRM into your current IT infrastructure. BusinessBase provides standard the integration for Microsoft Word and Acrobat Reader.